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Mastering the Customer Experience
Course Catalog

Mastering the Customer Experience   

This course provides participants with the knowledge and skills necessary to begin working in an entry-level, customer-relations position including frontline staff, team leads, and managers, as well as any professional seeking to enhance their customer relations skills. Participants will gain a basic understanding of the purpose and scope of customer relations and how to improve customer relations skills to take care of customer needs and expectations. Participants will also learn about related technologies and strategies for continuous improvement in the field of customer relations.

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