Course Catalog

Hotel Operations

This Hotel Operations course gives participants a strong foundation in hotel services. They learn to manage, market, and serve well in the hotel and recreation industry. The training explores customer service from every angle, including how to motivate hotel employees, standardize professional conduct, and minimize customer service issues. Participants also study the laws and regulations that affect accommodations and recreational services within facilities management, including protocols for housekeeping and janitorial staff. Participants who successfully complete the theory and hands on lab for this course earn an ACCS credential.

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